WhatsApp booking for private clinics
ymnak answers your patients on WhatsApp in Saudi Arabic, books appointments straight to your clinic calendar, and sends reminders — 24/7, with no app to install. Your front desk handles only the conversations that actually need a human.
Patient Interaction — Dr. Ahmed’s Clinic, Riyadh
A patient sends a message to your clinic’s WhatsApp number. ymnak replies instantly in Saudi Arabic — no menus, no forms, just a normal conversation.
ymnak understands the request — which doctor, what specialty, preferred day and time — and proposes available slots. If the conversation needs a human (complaint, complex case, anything outside routine booking), it routes to your front desk.
The appointment is written to your clinic calendar. The patient receives a confirmation on WhatsApp. Reminders are sent automatically before the visit.
ymnak knows which specialties your clinic offers, which doctors are available which days, and how to route a new patient — including the distinction between general practice and specialty consultations.
Patients message at 11pm, on Fridays, during prayer times — and book themselves into the next available slot. No call goes unanswered. No booking is lost to a competing clinic across the street.
Patients change their plans through the same WhatsApp thread — no calls back, no front-desk follow-up. Your calendar updates in real time, and freed slots open up for new bookings immediately.
Complaints, complex cases, insurance questions, anything outside routine booking — escalated to your front desk through a simple inbox. Your team stops triaging phone calls and starts working only the conversations that need them.
ymnak speaks the way your patients actually speak — Saudi register, natural cadence, the right shifts between formal and informal. Not a translation layer pretending to be local.
Conversations are encrypted in transit and at rest, isolated per clinic, and never used to train shared models. Hosting is PDPL-aligned and structured to meet Saudi privacy expectations end-to-end.
Your front desk keeps the workflow they already know. ymnak runs in the background, taking phone load off their day. The only new thing they see is an inbox of escalations that actually need them.
No app to install, no account to create, no new number to memorize. ymnak meets patients where they already are — the messenger that’s on every Saudi smartphone.
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